Enquiry 360: AI Voice Agent, Enquiry Management and Call Handling

Capture, route and track every enquiry on Microsoft Power Platform.

Enquiry 360 includes enquiry management, a no-code form builder and an AI voice agent, available as a separate extension.

It takes an enquiry however it arrives, asks the questions your service actually needs to ask, and routes it by your own rules. Some call it a voicebot, some a virtual agent, an AI receptionist or an AI answering service. Whatever the name, it answers the phone, asks your questions and writes the enquiry up properly.

What the application does

• One place for your team to see and progress every enquiry, with a complete record of what was asked and what was answered, in a responsive app on mobile, tablet and desktop
• A no-code builder in the app, so your team can change the questions each service asks without a developer and without a release. Or we set them up with you
• The same guided intake serves your people and the voice agent, so the questions come in the same order every time, whoever or whatever is asking
• A modern replacement for the deprecated Dynamics 365 Dialogs, giving your team the same step by step screens the voice agent works from
• Conditional routing, so people are only asked what applies to them
• Process migration between development, test and production in a few clicks, rather than a rebuild

The impact on your business

• Every call answered. The line picks up around the clock with no hold time, so evening and weekend enquiries are captured rather than ringing out to the next name on the list.
• Less time training people. New staff learn one screen instead of a script. It asks the right questions in the right order, exactly as it does for the voice agent.
• Fewer callbacks, better first-call resolution. Values that matter, like postcodes and reference numbers, are read back to the caller and written straight into Dataverse, so there is less chasing missing detail afterwards.
• Your people on the work that needs them. Repetitive intake and first-line triage go to the voice agent, so skilled staff spend their time on the cases that need them.
• A consistent, auditable record. Every interaction is captured in your own Microsoft tenant, collected the same way each time, with the steps of your process followed in order.

Does the voicebot work with Dynamics 365?

Yes. Enquiry 360 installs into your own Dataverse environment, the same Dataverse your Dynamics 365 already sits on, so calls arrive as records alongside everything else. There is nothing to integrate.

Licences needed?

There is no Dynamics 365 licence to buy. Enquiry 360 is a model-driven Power App, so it runs on Power Platform licensing, alongside any Dynamics 365 or custom Power Apps already on the same Dataverse.

How do I add the voice agent?

The install from AppSource gives you the application and the no-code builder. The voice agent is a separate extension from Maya Information Systems, running in your own Azure subscription, with packages from £99 + VAT a month. Visit www.enquiry360.com and we will set it up with you.

Can an AI voice agent write into Dataverse directly?

Yes. Every call becomes a structured record, not a transcript somebody then has to read and re-key.

Does it work out of hours and in other languages?

It answers around the clock, in 66 languages, and writes every record back in English.

Where does the data go?

Into your own Microsoft tenant, in the region you choose, governed by your own Entra ID and Dataverse role-based access control. People see exactly what their role allows and no more. Nothing is stored on our systems and nothing trains anyone's model.

Compliance and audit

Every interaction is recorded the same way, every time, with the steps of your process followed in order. When compliance or audit asks what was asked and when, the record is there.

Who uses it?

The same application runs a council service, a contact centre, a repairs line, a dental practice and a small business enquiry line. Only the configuration differs.

Ways it can be used

It can be used as a full enquiry system for contact centres, outsourcers and BPOs answering across many clients, as an out of hours line for local and central government, as overflow for enterprise service teams when the queue is full, and in place of a traditional answering service or an IVR menu for small businesses and trades.

Who builds it?

Maya Information Systems Ltd, a UK Microsoft partner building Dynamics 365, Azure and Power Platform systems for local government and enterprise since 2014.