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SCAPE CTI Adaptor
https://store-images.s-microsoft.com/image/apps.25515.7b7f2903-c1ab-4f93-81e4-cfc44a3f4dc1.f33bae24-4150-4c63-8fdd-2b651eade3ad.d7e85e2e-b02f-4832-9358-265f2dd565a3

SCAPE CTI Adaptor

by ipSCAPE

Enable telephony for calls in CRM

Telephony capabilities for CRM

- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - IPscape Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways



At a glance

https://store-images.s-microsoft.com/image/apps.44219.7b7f2903-c1ab-4f93-81e4-cfc44a3f4dc1.f33bae24-4150-4c63-8fdd-2b651eade3ad.26567b52-bb63-4479-9041-87877e9ea3e7
/staticstorage/20261108.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.44219.7b7f2903-c1ab-4f93-81e4-cfc44a3f4dc1.f33bae24-4150-4c63-8fdd-2b651eade3ad.26567b52-bb63-4479-9041-87877e9ea3e7
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