UpCITY 365 – Smart 311 Citizen Services Accelerator
by Upzoids
Deliver smarter, faster, citizen-centric 311 services with UpCITY 365 — a pre-built solution powered
UpCITY 365 empowers municipalities to transform citizen service delivery with a scalable, ready-to-deploy 311 solution built on Microsoft Dynamics 365 and Power Pages.
Designed for rapid deployment, UpCITY 365 simplifies service request management, enhances citizen engagement, and streamlines back-office operations.
Key features include:
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Smart Request Discovery: Enable agents and residents to quickly find the right service request among hundreds.
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Dynamic Forms & Smart Routing: Auto-adjust form fields and workflows based on request type for precise data capture.
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Integrated ArcGIS Mapping: Manage location-based services with real-time geospatial insights.
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Power Pages Citizen Portal: Offer self-service capabilities for status updates, submissions, and knowledge base access.
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Microsoft Cloud for Public Sector Ready: Built to align with public sector security, accessibility, and compliance standards.
With UpCITY 365, cities gain a future-ready citizen engagement platform designed for rapid value and long-term scalability.
Key Benefits:
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Faster service request intake and resolution
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Simplified agent experience for managing complex service catalogs
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Improved citizen satisfaction with self-service and transparency
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Integrated GIS for smarter service delivery
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Built on standard Microsoft technologies for flexibility and security
