Rapidly Transform Your Organisation with AI Agent Automation

Our Agent in a Day workshop empowers your team—whether business experts or IT developers—to harness the power of Microsoft Copilot Studio to build intelligent agents that automate customer interactions and streamline operations.

About This Workshop

This beginner-level, hands-on training is designed for organisations ready to embrace AI-powered automation. Our Microsoft Certified Trainers guide you through the complete agent development lifecycle, helping you identify high-value use cases specific to your business whilst building practical skills you can apply immediately.

Who Should Attend

Business analysts and process owners
Citizen developers
IT professionals and developers
Customer service managers
Operations leaders
Anyone interested in AI automation

What You'll Learn

Fundamentals of conversational AI and agent architecture
Building intelligent agents using Microsoft Copilot Studio
Integrating agents with your existing systems and data
Best practises for agent design and user experience
Deployment strategies and governance considerations
Real-world use cases across customer service, HR, and operations

Workshop Agenda

Morning Session (9:00 AM - 12:30 PM)

9:00 - 9:30 - Welcome and introductions; understanding your organisation's automation challenges 9:30 - 10:30 - Introduction to Microsoft Copilot Studio and the agent development platform 10:30 - 10:45 - Break 10:45 - 12:30 - Hands-on lab: Building your first agent with topics, entities, and variables

Afternoon Session (1:30 PM - 5:00 PM)

1:30 - 2:45 - Advanced agent capabilities: Power Automate integration, data connections, and authentication 2:45 - 3:00 - Break 3:00 - 4:15 - Hands-on lab: Authoring Agents with tools and knowledge 4:15 - 5:00 - Governance, roadmap, pricing and Q+A

Post-Workshop Ideation Session (1 Hour)

Within two weeks of the workshop, we conduct a dedicated follow-up session to:

Review your organisation's specific automation opportunities
Identify the highest-value use cases for agent development
Create a prioritised roadmap for implementation
Define your path to a proof of concept

What's Included

Pre-workshop planning session to determine training environments and audience profile
Full-day online delivery by a Microsoft Certified Trainer
Dedicated technical support assistant throughout the workshop
Comprehensive training materials and resources
Recording of the training session (optional)

30 days of email support for follow-up questions

Deliverables

By the end of this workshop, participants will have:

Hands-on experience building functional agents in Microsoft Copilot Studio
A working prototype agent addressing a real business scenario
Documentation of identified use cases specific to your organisation
A prioritised implementation roadmap with timelines
Clear understanding of governance and best practises
Access to templates and resources for continued development

Prerequisites

No prior programming experience required
Basic understanding of your organisation's business processes
Access to a Microsoft 365 environment (we can provide a training environment if needed)
Laptop or desktop with internet connection
2 screens provide the best training experience

Environment Options

We offer flexible environment options:

Use our pre-configured training environment (included in price)
Work within your own Microsoft 365 tenant (we'll help with setup during the pre-workshop planning session)

Why Choose This Workshop

Beginner-friendly: Designed for all skill levels, from business users to developers
Hands-on learning: Build real agents during the session, not just watch demonstrations
Immediate value: Leave with clarity, confidence and clear next steps
Expert instruction: Delivered by Microsoft Certified Trainers with real-world implementation experience
Personalised follow-up: Dedicated ideation session ensures you identify the right use cases for your organisation
Scalable approach: Learn techniques that support both quick wins and enterprise-scale deployments

Typical Use Cases We Help You Explore

Customer service chatbots and support automation
Employee self-service for HR and IT enquiries
Supply chain and vendor communication automation
Sales qualification and lead routing
Internal knowledge base assistants
Appointment scheduling and meeting coordination
Data collection and form automation

Next Steps

Ready to accelerate your organisation's AI journey? Contact us to discuss your specific requirements and schedule your Agent in a Day workshop. We'll work with you to customise the agenda to your industry and use cases.

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