TeamsDesk
από Query Minds LLC
Help desk to create and manage support tickets.
TeamsDesk is a powerful and user-friendly help desk solution designed natively for Microsoft Teams. It helps IT, HR, facilities, and internal support teams streamline service requests without leaving the Teams environment.
Supported clients: Microsoft Teams (desktop, web, and mobile).
With TeamsDesk, users can:
- Submit tickets directly in Teams through an intuitive personal tab.
- Track requests with real-time status updates and notifications.
- Collaborate with agents using comments and file attachments.
- Gain insights with KPIs and workload trends.
- Customize categories, fields, and workflows to match your process.
- Integrate with Microsoft 365 services, including Outlook-based email intake.
Target audience:
- IT service desks, HR/People Ops, Facilities, and internal support teams serving employees.
Requirements and limitations:
- Requires an active Microsoft 365 work or school account to sign in.
- Teams admin consent may be required on first install to enable single sign-on and Microsoft Graph permissions.
- Provides a personal app experience in Teams.
- Some admin configuration (for example, mailbox connections) may open in a web view surfaced from within the Teams app. Any workflows outside Teams are optional and clearly separate from in-Teams functionality.
Getting started and support:
- Sign up: Install in Microsoft Teams and sign in with your work account.
- Get started: https://teamsdesk.queryminds.com/
- Publisher documentation (for admins): https://teamsdesk.queryminds.com/docs/admin
- Help / Support: https://teamsdesk.queryminds.com/#contact
- Contact us / Book a demo: https://teamsdesk.queryminds.com/demo/
By bringing help desk capabilities directly into Microsoft Teams, TeamsDesk improves productivity and transparency for employees and agents.
Δυνατότητες εφαρμογής
- Δυνατότητα αποστολής δεδομένων μέσω Internet
- Η παρούσα εφαρμογή έχει τη δυνατότητα πρόσβασης σε προσωπικές πληροφορίες στο ενεργό μήνυμα, όπως αριθμούς τηλεφώνου, ταχυδρομικές διευθύνσεις ή διευθύνσεις URL. Δεν είναι δυνατή η ανάγνωση ή η τροποποίηση άλλων στοιχείων στο γραμματοκιβώτιό σας. Εξετάστε την πολιτική προστασίας προσωπικών δεδομένων του προγραμματιστή για περισσότερες λεπτομέρειες σχετικά με τον τρόπο διαχείρισης και επεξεργασίας των προσωπικών πληροφοριών.