Contact Centre for Microsoft Teams: 1-Wk Impl.

Generation-e offer full life-cycle capabilities to help transform your business and improve your customer’s experiences with you. Our Contact Centre for Microsoft Teams allows easy connections and simplified collaboration.

Features include:

1. Embedded agent: Boost agent productivity with seamless access to full contact center controls directly within Teams.
2. Directory & presence sync: Quickly find and connect with Teams users outside the contact center through the agent directory, for faster service and higher first contact resolution.
3. Customizable workspaces: Improve productivity and reduce handle time by putting the websites and apps agents need at their fingertips inside of Teams.
4. High-quality voice service: Reduce dropped and abandon calls with our carrier-grade voice services, delivered over a secure internet connection with Microsoft’s Direct Routing.

As trusted advisors, Generation-e’s experienced consultants provide overall guidance around strategy, planning, design, roadmap, impact analysis and recommendations for successfully running and maintaining an agile and robust contact centre.

Our consultants can conduct an assessment of your current contact centre and its processes to proactively identify issues and risks and areas of potential that may have an impact on your business.  We provide then a comprehensive set of recommendations to improve overall performance.