CaseBox AI for Outlook

CaseBox AI for Outlook brings AI-powered support directly into Microsoft Outlook. Turn incoming emails into tasks and prepare recommended responses based on your organization’s knowledge bases.

CaseBox AI helps you process emails faster while keeping responses grounded in the information and knowledge available within your organization. Instead of switching between applications, open CaseBox AI directly from Outlook and work with the content of the email in context.

With CaseBox AI you can:

turn an email into an actionable task,

prepare a recommended response,

use your organization’s knowledge bases when generating recommendations,

work directly inside Outlook without leaving your mailbox.

The add-in is designed for organizations that want to combine their existing email workflow with AI-assisted knowledge processing and response preparation.