Darby AI by Onscript
durch OnScript AI
Ask questions about your contact center calls, campaigns, and QA scorecards.
Darby AI by OnScript brings conversation intelligence from your contact center into Microsoft Teams. Chat with Darby AI in natural language to explore call data, campaign performance, QA scores, and reports — no dashboards or SQL required.
What you can do:
- Ask about your calls — search and analyze call dialogs, transcripts, dispositions, sentiment, and agent performance with plain-language questions.
- Track campaign performance — get campaign analytics, KPIs, and trends summarized instantly in your Microsoft Teams chat.
- Run reports on demand — pull QA scoring results, compliance metrics, and daily performance summaries without leaving Microsoft Teams.
- Export data — request filtered dialog exports and receive them when they're ready.
- Get trustworthy answers — responses are grounded in your live OnScript data with built-in safeguards against fabricated numbers.
Who it's for: Contact center leaders, QA and compliance managers, operations teams, and agents at organizations that use OnScript AI for quality assurance — across industries including healthcare
, insurance, financial services, collections, higher education, hospitality, legal, and BPO.
OnScript delivers AI-driven quality assurance with 99.5%+ scoring accuracy, real-time results minutes after calls end, automatic PII redaction, and actionable coaching insights. The Microsoft Teams expe
rience puts all of that a message away: ask a question, get an answer backed by your actual call data.
What you need to get started: An active OnScript AI account is required. The assistant works in a one-to-one chat only. When you first message it, you receive a sign-in link that connects your Mi
crosoft Teams identity to your OnScript user, and it then reads only the data your OnScript account already has access to. Removing it deletes that link and your stored conversation history. Type help
b> at any time to see what it can do, or status to check whether your account is linked.
Sign up, get started, and get help:
- Sign up: https://onscript.ai/sign-up
- Get started (free account setup): https://onscript.ai/free-account-setup
- Help and resources: https://onscript.ai/resources
- Contact us for support: https://onscript.ai/contact-us
- About the OnScript assistant: https://onscript.ai/darby
- Pricing: https://onscript.ai/pricing
Appfunktionen
- Es kann Daten über das Internet senden.
- Diese App kann auf persönliche Informationen in der aktiven Nachricht zugreifen, beispielsweise Telefonnummern, Anschriften oder URLs. Andere Elemente in Ihrem Postfach können weder gelesen noch geändert werden. Weitere Informationen zur Verwaltung und Verarbeitung persönlicher Informationen finden Sie in der Datenschutzrichtlinie des Entwicklers.