monday service

When employees need help, they shouldn't have to leave Microsoft Teams to get it. monday service brings ticket submission, status updates, and notifications directly into your workflow.

Submit requests in seconds

Employees submit tickets by chatting with a bot directly in Teams. No email chains, no switching apps — just describe the issue and go back to work.

Always know where your ticket stands

Notifications land in Teams the moment a ticket is updated — status changes, agent replies, resolutions. Employees stay informed without having to check anything.

See all your open requests in one place

My Tickets gives every employee a personal view of their active and closed requests: what's open, what's in progress, what's done.

Backed by monday.com

Every ticket lives in monday service. Service teams manage queues, assign agents, and resolve requests using the monday.com tools they already use. Nothing changes on their end.

Who it's for

- Employees who submit IT, HR, facilities, or any internal service requests

- Service teams running their operations on monday service

Key capabilities

- Ticket submission via bot conversation in Teams

- Real-time notifications in Teams when ticket status changes

- My Tickets view: all open and closed requests in one list

- Powered by monday service

Create a monday service account - https://monday.com/w/service

For set up instructions, please refer to this guide-

https://view.monday.com/5096396806-e7eacba7a5b8e3ea10c5febca56f9e29?r=euc1

Need more assistance? Contact support - https://monday.com/help#form