Always On Service: 8-Weeks+ Implementation

This solution uses Microsoft Dynamics for Field Service as part of the greater Customer Service module to ensure that you provide an “Always-On” service to your customers. Leverage automation and built-in intelligence to ensure that your customer facing teams are adequately resourced and geared to provide real-time, on demand support.

Build a better customer support experience with:

• Automated, intelligent self-service
• Centralised customer information & knowledge base for customer service teams
• Optimised resources by improving scheduling and technician deployment.
• IoT (Internet of Things) that can proactively detect, troubleshoot, and resolve issues with equipment and machinery before breakdown.
• Cost savings due to faster repairs, improved first time resolution rates, reduced downtime, and larger margins of profitability.
• Improved customer experiences

We help define the most suitable requirements, ensure the right solution is implemented, and support the organisation with training and user guides to aid their journey forward, seeing the rewards of the resulting savings and efficiencies. View the phases of implementation and time taken to complete them:

• Week 1: Discovery with an Envisioning Workshop, using Change Management Principles from the start to continue through-out the project
• Weeks 2 – 3: Design & Analysis using Change Management Practices
• Week 4 – 7: Delivery using sprints that include close collaboration with the project team
• Week 7 – 8: Deployment & Rollout with support

Please note that the price is estimated due to possible changes in scope of work required and/or time-frames due to the specific needs of the organisation. A comprehensive quote will be provided once requirements are understood.