CPS AgentOps Agent Factory

Overview

CPS AgentOps is a managed service that helps organisations govern, support, scale, and continuously improve their Microsoft AI agent ecosystem. Designed for Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Copilot Agents, AgentOps provides the operational framework needed to transform AI from isolated pilots into a secure, scalable, and measurable business capability.

As organisations deploy more AI agents, they often face challenges around governance, compliance, ownership, user adoption, support, and demonstrating business value. AgentOps applies proven operational principles to establish governance, lifecycle management, support, and continuous optimisation across the AI estate, helping organisations accelerate adoption while reducing risk.

Business Challenge

Many organisations are investing in Microsoft AI technologies but struggle to scale beyond initial deployments. Common challenges include:

Governance and compliance requirements Agent sprawl and duplication Lack of ownership and accountability Inconsistent user adoption Ongoing maintenance and optimisation demands Difficulty measuring business outcomes and ROI

Without a structured operating model, AI initiatives can become difficult to manage and fail to deliver long-term value.

What's Included AgentOps Kick Starter

Establish the foundations for successful AI adoption with:

AI governance framework Operating model design Agent lifecycle management approach Training and enablement pathways Best practice guidance Agent Factory

A scalable service for building and evolving AI agents, including:

New agent development Agent enhancements and optimisation Reusable templates and accelerators Technical guidance and support SLA-backed service management Launch and Support

Drive successful adoption through:

User onboarding and training Adoption monitoring Benefits realisation support Governance reviews Ongoing operational support Innovation Hub

Support continuous improvement through:

Innovation workshops Proof of concept development Emerging AI capability reviews Community of practice sessions AI roadmap planning Supported Technologies Microsoft 365 Copilot Microsoft Copilot Studio Microsoft Copilot Agents Azure AI Services Agent Builder Power Platform Dynamics 365 Microsoft Teams Business Benefits Establish enterprise AI governance and control Reduce operational and compliance risk Accelerate AI deployment and adoption Improve visibility of AI performance and business value Enable continuous innovation and optimisation Support scalable AI growth across departments Maximise return on Microsoft investments Ideal For

AgentOps is designed for organisations looking to operationalise and scale Microsoft AI, including:

CIOs and IT Leaders Digital Transformation Teams Innovation and AI Leaders Enterprise Architects Business Application Owners Governance and Compliance Teams Industries

AgentOps supports organisations across both public and private sectors, including:

Government Healthcare Higher Education Financial Services Manufacturing Construction and Engineering Professional Services Not-for-Profit Policing and Emergency Services Why CPS?

CPS helps organisations operationalise Microsoft AI at scale through a combination of governance, technical expertise, change management, and continuous improvement services. By combining Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Azure AI, Power Platform, and Dynamics 365 expertise, CPS enables organisations to deploy, govern, support, and optimise AI agents that deliver measurable business outcomes and long-term value.