NTT DATA - Parsonii

PARSONII Professional Services helps organizations get started with or extend their use of Microsoft Azure by designing, implementing, integrating, and tailoring AI-powered digital human experiences for customer-facing interactions. The engagement provides the specialist expertise, solution architecture, configuration, and deployment support required when customers do not have these capabilities in-house or need additional capacity to accelerate delivery.

PARSONII combines generative AI with lifelike avatars that conduct natural, real-time conversations through voice, facial expressions, and body language. As part of the engagement, the digital human can be customized to reflect the customer's brand, including its appearance, voice, languages, tone, role, and domain knowledge. The solution can be trained on relevant products, services, processes, and regulations to provide accurate and consistent guidance.

The professional services can include integration with existing business applications and tools through APIs, including CRM and enterprise systems, Microsoft 365 services, calendars, and notification workflows. PARSONII can be delivered across websites, web applications, kiosks, large screens, tablets, mobile devices, and desktops. Typical use cases include digital reception and check-in, customer service, booking and sales assistance, citizen or patient guidance, wayfinding, onboarding, training, and information delivery.

The scope is tailored to the customer's Azure environment, security requirements, business processes, and selected use case. Initial implementations can typically be delivered in weeks, depending on complexity, and expanded with additional avatars, languages, conversation types, channels, and integrations. The deployed solution can operate 24/7, scale with demand, and help employees focus on more complex, high-value tasks.