Kaizala Scalable Incidents: 3-Wk Implementation

Best Projects developed a solution that conects the Microsoft Dynamics 365 Customer Services module, with Microsoft Kaizala, the Microsoft instant message app.

Deliverables

With our solution, your company will receive:

• Kaizala implementation
• Training for main stakeholders
• Pre-built Kaizala cards (mini apps inside Kaizala)
• Dynamics 365 integration
• Azure WebService to connect Dynamics 365 and Kaizala
• Go-live review and post go live checklist

What your company will be able to do with our solution

• Create Dynamics 365 incidents inside the Kaizala app (with photo, offline, or with geotag)
• Send updates from Dynamics 365 to Kaizala user who created the incident
• Provide this solution to an infinite amount of customers or employees with Microsoft Kaizala, which is free for the end user

Our implementation takes three straight weeks which includes a maximum of 300 hours of work.