Voicemail Manager

Voicemail Manager is a Microsoft Teams app designed to help organizations efficiently manage shared voicemail scenarios using Microsoft 365 Groups. It provides a centralized and structured workspace within Teams where teams can access, review, and handle voicemails together.

Built for support desks, customer service teams, HR departments, and reception functions, the app enables teams responsible for shared phone numbers to collaborate around incoming voicemail messages—ensuring that no message is missed and that responses are handled quickly and consistently.

Instead of voicemails being distributed to individual users, Voicemail Manager organizes messages into a shared group-based inbox inside Microsoft Teams. This improves visibility across the team, supports shared ownership of tasks, and helps maintain a professional and timely response experience.

Key functionality within Teams:

• Access shared voicemail inboxes connected to Microsoft 365 Groups
• Listen to and review voicemail messages directly inside Teams
• View a structured list of messages with filtering and sorting capabilities
• Enable team collaboration by allowing multiple users to manage the same voicemail stream
• Maintain visibility across all messages to reduce missed or unanswered voicemails

Value for organizations:

• Improve response times by providing a shared overview of incoming messages
• Increase accountability through transparent access to voicemail handling
• Enhance teamwork by enabling multiple users to manage the same voicemail channel
• Deliver a more consistent and professional customer experience

Requirements and dependencies:

• Requires Teams and Microsoft 365
• Requires configuration of shared phone numbers and voicemail in Teams / Teams Phone
• Requires the user to be a member of a Microsoft 365 Group configured for voicemail access

Limitations and considerations:

• The app is designed for shared voicemail scenarios and does not replace individual user voicemail in Teams
• Functionality is limited to voicemail management within Teams
• Availability and behavior may depend on Teams Phone configuration and licensing

Getting started:

Users must be assigned to a configured Microsoft 365 Group with voicemail enabled. Contact your IT administrator to set up shared voicemail access in Teams. For support or onboarding assistance, please contact your service provider or internal IT team.

Voicemail Manager works seamlessly within Teams and builds on the Microsoft 365 ecosystem to provide a focused, collaborative solution for managing shared voicemail workflows.

AI-powered capabilities:

Voicemail Manager leverages AI to enhance how teams process and act on voicemail messages directly within Teams. AI is used to support faster understanding, prioritization, and handling of incoming messages.

• Automatic transcription of voicemail messages for quick review without listening
• AI-generated summaries to help users quickly understand the content of a message
• Keyword and intent extraction to support prioritization and follow-up actions
• Improved accessibility and searchability of voicemail content within Teams

AI-generated content is intended to assist users and should always be reviewed for accuracy before taking action. The app includes mechanisms to promote responsible use of AI and ensure outputs remain within the scope of voicemail management scenarios.

If you need more information, come across any objectionable AI-generated content, or have any questions, please reach out to us at support@exobe.com.