Power Intake

Power Intake is a support ticketing app by Sparta Services that brings your entire IT helpdesk workflow into Microsoft Teams without switching context or logging into a separate portal.

Who is this for? Power Intake is built for Sparta's customers who need a fast, transparent way to raise IT or service requests, client managers who need visibility into their team's open tickets, client admins who oversee company-wide ticket and user management, and Sparta super Admins who oversee client-wide tickets.

What problems does it solve? Traditional helpdesk portals pull users away from their workflow and bury tickets in email threads. Power Intake embeds the full ticketing experience directly into Microsoft Teams so requests are never lost, resolution progress is always visible and real time, and users can often resolve issues themselves before a ticket even needs to be submitted.

Key Features

AI-Assisted Troubleshooting (PowerSuite AI): Activate PowerSuite AI from the ticket creation form to receive step-by-step troubleshooting guidance based on your issue — helping you resolve problems on your own before submitting a ticket. AI suggestions are clearly labeled as AI-generated.

Submit a Ticket: Fill in a title and description, schedule a support call (date, time, and time zone), and attach screenshots or images all from within the Microsoft Teams tab.

Track Your Tickets: Monitor ticket status in real time as it progresses through the full lifecycle: New, Assigned, Working Issue Now, Waiting Client Response, Work Completed, Scheduled Remote, Complete-Pending Customer, and Complete. All status updates sync automatically from the Sparta Services service desk back into the app.

Two-Way Notes: Send and receive messages on any open ticket through the Notes panel, enabling direct communication with the assigned support technician.

Attachments: Upload or download image attachments (PNG, JPG, GIF, WEBP, max 10 MB per file) at any point during the ticket lifecycle.

Timeline: Review a full audit trail of status changes and technician activity for every ticket.

Resolution Details: Once a ticket is closed, view the closure date, closure notes, and resolution summary. Eligible completed tickets can be reactivated for follow-up if the issue recurs.

Sparta Assist Widget: An optional in-app chat widget that provides first-level support guidance and can walk users through ticket creation. If escalation is needed, the chat system routes the request to a specialized technician.

Ticket Status Definitions Ticket statuses are set and updated exclusively by Sparta Services technicians and synced to Power Intake in real time. Users do not modify statuses directly.

New: Ticket submitted and awaiting assignment.

Assigned: A technician has been assigned.

Working Issue Now: The technician is actively working on the issue.

Waiting Client Response: Action or information is required from the user.

Work Completed: Resolution work has been completed.

Scheduled Remote: A remote session has been scheduled.

Complete-Pending Customer: Resolved pending user confirmation.

Complete: Ticket is fully closed and resolved.

AI Disclosure Power Intake uses AI to provide troubleshooting suggestions during ticket creation. AI-generated content is clearly indicated, and all AI interactions are fully logged with traceability. If you encounter any objectionable AI-generated content, contact support@spartaservices.com.

Limitations

Attachment support is limited to image file types (PNG, JPG, GIF, WEBP).

This app is available in English only.

Account Requirement An active Sparta Services tenant account is required. Users authenticate with their Microsoft Entra ID (work or school account).

Get Started & Support

Sign-up / Get Started: https://www.spartaserv.com

Help Resources: https://www.spartaserv.com/resources

Contact Us: https://www.spartaserv.com/contact