Wrangle

Wrangle is a ticketing and help desk platform that lets your team manage requests without leaving Microsoft Teams. Turn any Teams message into a ticket, track it to resolution, and prove your team's impact with built-in reporting.

Turn messages into tickets instantly

Any message in Teams can become a Wrangle ticket with one click. No training, no context switching — employees ask for help where they already work, and your team gets a structured, trackable request.

Manage tickets with full visibility

Every ticket includes priority levels, status tracking, and more. Conversations stay synced between Teams threads and Wrangle's web dashboard, so agents can follow up from their preferred view. Private messages from the web let agents coordinate internally without cluttering the requester's thread.

A dashboard built for your team

Wrangle's ticketing dashboard gives agents and managers a clear view of open, in-progress, and resolved tickets across the team. Filter, sort, and prioritize your queue so nothing gets lost in the noise of Teams channels.

Reporting that shows your impact

Track ticket volume, resolution times, and team performance with built-in reporting. Give management the data they need to see how your team is performing and where bottlenecks are forming.

Who uses Wrangle?

IT, HR, Finance, Legal, Operations, and Customer Success teams at companies like StubHub, Vivid Seats, Ramp, Pleo, and AvantStay use Wrangle to bring structure to their support workflows.

Get started

Install Wrangle from the Teams App Store to start a 14-day free trial. No credit card required. To learn more, check out our Teams documentation, or schedule a demo.

In order to use this app, you need to have an active Wrangle account. Please contact us for more details.