Lesos Support Team
durch Lesos AI, LLC
Automated IT support powered by AI for ServiceNow and Microsoft 365.
Support Team by Lesos AI transforms IT service delivery by using artificial intelligence to automatically analyze and resolve incoming support tickets. Connect your ServiceNow instance and Microsoft 365 tenant, and Support Team begins resolving common IT requests — without human intervention.
How it works: Support Team monitors your ServiceNow incident queue every 5 minutes. When a new ticket arrives, our AI engine (powered by Azure OpenAI) reads the ticket, identifies the user's request, and executes the appropriate action through Microsoft Graph API or Azure Automation Hybrid Runbook Workers.
Cloud Operations (Microsoft 365):
License assignment and removal (E3, E5, Visio, Project, and more)
MFA reset for locked-out users
Mailbox permission grants (Full Access, Send As)
User and group management
On-Premises Operations (Hybrid Worker):
Windows service restarts
Disk usage monitoring
Custom PowerShell script execution on your servers
Security & Governance:
Three-tier risk model: Tier 1 (read-only, auto-approved), Tier 2 (state-changing, admin-enabled), Tier 3 (privileged, requires confirmation)
Per-tenant automation governance — enable or disable individual capabilities
Full audit trail of every action taken
GDPR-compliant data export and deletion
All secrets stored in Azure Key Vault with managed identity access
Admin Portal: A web-based dashboard where administrators configure integrations, manage automation policies, view real-time activity feeds, and monitor subscription usage.