Genpact Post Payment Audit and Recovery Application for Retailers

Post‑Payment Audit (PPA) enables enterprises to identify, recover, and prevent supplier payment leakages such as duplicate payments, pricing errors, missed rebates, and unprocessed credits.

Powered by advanced analytics and agentic AI, the solution connects structured ERP data with unstructured evidence—including emails, contracts, and statements - to surface high‑confidence exceptions that traditional controls miss.

Agent‑led workflows orchestrate investigation, validation, supplier outreach, and claim tracking end‑to‑end, accelerating time‑to‑recovery while reducing manual effort. Beyond recovery, Genpact delivers analytics‑driven root‑cause insights to strengthen upstream controls and reduce recurring leakage across the source‑to‑pay lifecycle.

Built on Azure‑based analytics and supported by deep recovery audit expertise, Genpact PPA helps organizations improve margin protection, working capital visibility, and enterprise‑scale payment integrity.

Proven Business Impact:

- $0.5M–$2M recovered per $1B of supplier spend

- 30–40% reduction in recurring supplier payment leakage through upstream process and control fixes

- 15–20% faster audit‑to‑recovery cycles using agent‑led workflows

- 82%+ claim accuracy at enterprise scale, enabled by targeted human validation

With deep industry expertise, global delivery capabilities, and a technology foundation powered by Azure‑based analytics and GenAI, Genpact helps organizations recover hidden value, strengthen financial governance, and move from reactive audits to continuous, agentic payment integrity.

Reach out to our sales team at OrchestrationAISupport@genpact.com to explore a custom private offering tailored to your use case. Listed prices are placeholders.