GermainUX — Operational Experience Intelligence

GermainUX helps enterprises improve conversion, adoption and productivity by continuously detecting, analyzing and helping resolve the frictions affecting users, workflows and technology.

Unlike traditional monitoring solutions that focus on only one layer of the experience, GermainUX brings together user experience, business processes, application performance, technology, AI-powered analysis and automation in one highly customizable platform.

TURN FRICTION INTO ACTION

GermainUX continuously identifies issues affecting customers and employees and helps teams understand what happened, who was affected, why it happened and what to do about it.

Organizations use GermainUX to:

• Improve eCommerce conversion by identifying friction across customer journeys, checkout, integrations and application performance.

• Increase CRM and enterprise application adoption by identifying usability, workflow and technology issues affecting employees.

• Improve productivity by discovering inefficient workflows, application delays, errors and repetitive activities.

• Accelerate root-cause analysis by correlating user behavior, sessions, workflows, application errors, performance and other operational data.

• Monitor user experience and technology in real time with customizable KPIs, dashboards, alerts and reports.

• Replay user sessions to understand exactly what users experienced before and during an issue.

• Apply AI to analyze sessions, errors, conversations, feedback and other operational data and surface the issues requiring attention.

• Automate detection, analysis, notification, ticket creation and, where appropriate, resolution.

BUILT FOR COMPLEX ENTERPRISE ENVIRONMENTS

GermainUX can complement existing CRM, ERP, eCommerce, observability and analytics platforms while helping fill monitoring and automation gaps that would otherwise require custom development.

The platform supports use cases involving Salesforce, Oracle Siebel CRM, Shopify, Windows/.NET applications, web applications, APIs, databases, infrastructure, integrations and other enterprise technologies.

PLATFORM + EXPERT SUPPORT

GermainUX is more than software. Our team works directly with customers to configure the platform around their applications, workflows, KPIs and business objectives.

From initial deployment through ongoing optimization, we help customers identify and address the issues preventing users from converting, adopting applications or working productively.

PROVEN IN LARGE ENTERPRISE ENVIRONMENTS

GermainUX has been developed and used in enterprise environments since 2011. Organizations across financial services, healthcare, retail, transportation and other industries have used GermainUX to monitor and optimize business-critical applications and user journeys.

START WITH YOUR BUSINESS OBJECTIVE

Tell us what you want to improve—conversion, adoption, productivity, user experience or technology reliability—and our team can configure GermainUX around your requirements and help demonstrate measurable value.