CPS HR Agent – AI-Powered HR Support for Microsoft 365

The CPS HR Agent transforms HR service delivery by automating responses to routine queries and providing consistent, policy-compliant guidance 24/7. Built on Microsoft Copilot Studio, this solution integrates seamlessly with your existing Microsoft 365 environment, ensuring security and compliance.

Key Features:

Instant Answers: Employees receive quick, accurate responses to common HR questions on topics such as leave, dress code, and conduct. Policy Alignment: Answers are drawn from your organisation’s HR documents and governance rules, reducing risk and confusion. Smooth Escalation: When human input is required, the agent provides clear next steps or escalates queries to HR teams. Advanced AI Capabilities: Premium version uses AI Builder and DataVerse for deep document understanding and natural language processing, enabling contextual, policy-aware answers. Analytics & Insights: Identify query trends and policy hotspots to improve HR communication and training. Secure & Scalable: Operates entirely within Microsoft 365, leveraging your existing permissions and compliance controls.

Business Impact: By reducing HR inbox traffic and freeing teams from repetitive queries, organisations can focus on strategic workforce initiatives. The CPS HR Agent improves employee experience, builds trust in HR processes, and supports modern ways of working.

Benefits

Reduce HR Workload: Automate repetitive queries and free HR teams to focus on strategic initiatives. Improve Employee Experience: Provide instant, accurate answers that build trust and reduce frustration. Ensure Compliance: Deliver policy-aligned responses, reducing risk and maintaining governance standards. Boost Productivity: Minimise delays caused by manual email responses and streamline HR communications. Actionable Insights: Use analytics to identify trends and improve HR processes over time.

Ready to transform your HR service delivery? Deploy the CPS HR Agent today and empower your workforce with intelligent, secure, and compliant HR support, right inside Microsoft 365. Contact CPS to get started and unlock the future of HR automation.

Pricing & Contact

The CPS HR Agent is fully customisable to meet your organisation’s unique needs. Pricing is not published because the solution can be tailored for different HR processes, integrations, and compliance requirements. Get in touch today to discuss your requirements and receive a personalised proposal. hello@cps.co.uk