Housing with HCL: 2-Hr Briefing

PowerObjects’ Integrated Housing Solution reduces costs through automated business processes and more efficient operational developments. This enables a self-service channel-shift that improves the customer experience and helps Housing Associations manage growth on a technology platform that can easily be adapted to on-going changes in the sector.

Built on Microsoft Dynamics 365 and Azure Cloud technology, our solution manages the challenges of customer services for housing associations. It covers functions like scheduling repairs and maintenance, providing a Unified Service Desk for contact centres or having more integrated back-office processes, including asset and housing management with front-office functionality for property sales and tenancy management.

Agenda

• Microsoft Dynamics 365 overview
• Key benefits of Microsoft Dynamics 365 in Housing
• Customer service
• Reactive repairs and job scheduling
• Planned maintenance
• Asset management
• Sales & lettings
• Finance and HR
• Self-service capabilities
• Mobile working