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Sinch Engage SMS for Dynamics
https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image4_SinchLogo216.png.png

Sinch Engage SMS for Dynamics

inden Sinch MessageMedia

Gratis prøveversion
(4 bedømmelser)

Send, automate, and track SMS conversations directly inside MS Dynamics 365 with Sinch Engage SMS.

Faster, automated SMS and RCS messaging – built directly into Microsoft Dynamics 365, now with AI-assisted replies
Sinch Engage (formerly MessageMedia) brings real-time SMS and RCS messaging directly into Dynamics 365, helping sales, service, and operations teams respond faster, automate follow-ups, and keep every customer conversation organized. With support for both traditional SMS and richer RCS single-message experiences, you can deliver more interactive, branded communication—without ever leaving Dynamics.
Whether you're accelerating lead follow-up, reducing ticket resolution times, or sending automated reminders, Sinch Engage gives teams a faster way to connect with customers at scale.

Perfect for
Sales teams | Customer support | Marketing | Operations | Anyone who needs fast, reliable, trackable messaging inside Microsoft Dynamics 365

Key Benefits
Send SMS & RCS messaging from any record: message contacts, leads, and accounts without switching tabs.
Automate messaging via Power Automate: Integrate SMS, RCS and MMS triggers into Power Automate flows so you can send texts based on any event in Dynamics using the official Sinch connector.
AI-assisted replies: generate suggested responses in the Conversations Inbox using recent conversation context - with options to refine tone or shorten responses.
Track conversations: every message is logged instantly in the Entity Timeline for full visibility.
Run bulk campaigns: send personalized SMS to marketing lists using dynamic CRM fields.
Two-way chat: respond instantly through a unified, chat-like inbox inside Dynamics.
Choose your number: local, toll-free, or short code options with full carrier compliance.
Enterprise-grade delivery: backed by 600+ direct carrier connections and global routing.

How to Set Up Sinch Engage SMS (No Code Required)

  1. Install the Sinch Engage SMS App
    Add Sinch Engage SMS from the Microsoft Dynamics marketplace and connect your accounts instantly.

  1. Provision your messaging number
    Choose a local number, toll-free, or short code. Sinch handles carrier registration and compliance.

  1. Build your automations
    Use Dynamics’ workflow builder to create SMS and RCS journeys with included templates for common use cases

  1. Start messaging
    Send text messages, launch workflows, and begin two-way conversations – automatically logged in your Entity Timeline.


Requires a Sinch Engage or Sinch MessageMedia subscription. SMS charged separately.

Sinch is a registered trademark of Sinch AB (Sweden). Sinch MessageMedia is provided to customers of MessageMedia U.S.A. Inc in North America and Message4U Pty Ltd in Australia and other countries. Bulletin is affiliated with Sinch AB. One NZ multiTXT, Spark eTXT or 2Degrees Group Text are independent brands, not affiliated with Sinch AB.

Overblik

https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image7_TitleCard.png
https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image3_ConversationInboxwithAI.png
https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image8_03AutomatedSMS.png
https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image0_04SMSandRCS.png
https://catalogartifact.azureedge.net/publicartifacts/wirelesstrading1594763249853.sms_for_dynamics-8c924c2b-cba9-458f-bab1-fb0742758b0b/image6_05HowtoSetUp.png