Gainsight Sally

Gainsight’s AI-powered bot “Sally” enables users to interact with Gainsight data and functionality within their preferred collaboration tools. Rally your users around the customer with real-time access to customer insight within their preferred channels. With Sally, your teams can:

• Talk with Sally just like a real person; her machine-learning technology enables her to recognize simple questions and phrases, without the need to remember specific commands, and helps her get smarter with each interaction
• Quickly gain insight into their customers; Ask for a summary of any customer including health score details, NPS survey responses and key sponsors
• Facilitate collaboration across all user groups with easily accessible customer information and the ability to coordinate the right actions to support the customers' goals.
• Please contact your Gainsight Admin to get access to Gainsight Sally.

To use Sally, you need a paid Gainsight instance that can be connected with your Microsoft Teams account. For more information, refer: Use Gainsight Sally in Microsoft Teams