Marvin

Marvin is integrated into the Matrix42 Service Desk, the Service Catalog and the Knowledge Base to provide you with optimal support. He can find questions and answers from different sources faster, more precisely and more efficiently than any human could ever find.

Marvin captivates with his profound knowledge, establishes the connection between subjects at the speed of light and shines with his endless patience. Marvin’s implementation is a child’s play. The virtual support agent increases automation and reduces the workload of your IT. Marvin constantly learns to improve the quality of communication with your users and ensures that interaction is fun and effortless.

Marvin is the perfect channel to announce business related information to your users. Imagine your printer network is down! Before users start flooding you with incidents, you can notify them all with a nice push notification that IT is already working on solving the problem

For end customers:

• Fast resolution of requests around the clock

• Intuitive self-service across all channels

• Full transparency of inquiries and services

• Increase in productivity

For IT managers and employees:

• Improved service experience

• Reduced workload for support staff

• Fast to the result, without start-up phase

For decision-makers:

• Scalable & cost-efficient

• First-class employee experience

• Integrates with the existing system (Microsoft Teams, Matrix42 Service Management)

In order to use the Marvin, users must have an active Matrix42 account and a running Service Management with the Marvin Add-On installed. You can sign up for Matrix42 at [https://accounts.matrix42.com/my/register]. After the account validation and approval process, download the Add-On for Service Management at [https://marketplace.matrix42.com/product/virtual-support-agent-marvin/]. Please contact support@matrix42.com for more details.

For technical guidance and product information please visit [https://help.matrix42.com/40Service_Management/070Virtual_Support_Agent_Guide].

For any kind of support please visit [https://www.matrix42.com/en/customer-success/support/].

This app requires enterprise IT administrator approval to sign up, purchase, and initial configure.