Recall360

Recall360 is a comprehensive solution that simplifies complex automotive/OEM recall processes, making them more efficient, accurate, and manageable for manufacturers. It captures safety alerts from multiple data sources (maintaining data encryption), processes them for issue detection, and integrates seamlessly with customer care functions. Built on Microsoft Dynamics 365, Recall360 solution leverages data analytics, Azure AI, Azure Machine Learning, and automation to provide real-time insights, manage recalls, improve customer service, and ensure compliance with regulatory governance requirements, and scales up to various regions and verticals.

Challenges:
Automotive/OEM clients face stringent performance obligations and compliance requirements set by regulatory bodies in various regions. Adhering to these industry standards is crucial for maintaining safety, operational efficiency, and consumer satisfaction. Compliance ensures that automotive manufacturers can continue their operations without interruptions.
• Data Integration Complexity: Handling diverse formats from trucks, cars, and buses across multiple systems.
• Alert Detection & Risk Assessment: Identifying safety issues from alerts, applying thresholds, and converting them into actionable cases.
• Timely Regulatory Compliance: Ensuring timely and accurate reporting of recall data to avoid penalties.
• Operational Inefficiency: Manual workflow slows down issue resolution and impact service quality.
• Data Security & Governance: Protecting sensitive data while maintaining synchronization and compliance

Our Offering

• Safety Data Integration Hub (SDIH): Powered by Microsoft Azure (Data Lake, Data Factory, AI & ML), the platform captures and analyzes multi-source alerts for proactive issue detection.
• Customer Care & Omnichannel Engagement: Integrated with Microsoft Dynamics 365 Customer Service to streamline case workflows, enable real-time collaboration, and deliver AI-driven customer insights.
• AI-Driven Automation: Automates recall workflows and provides intelligent case recommendations to accelerate resolution and boost productivity.
• Regulatory Reporting Compliance: Ensures accurate and timely submission of Safety Defect Reports, Foreign Recall Reports, and Owner Notifications to meet global regulatory standards.
• Warranty Management Optimization: Digitizes warranty claims - from entry to adjudication and supplier recovery

Outcomes

• Operational Efficiency: Automated workflows accelerate issue detection and resolution, eliminating bottlenecks.
• Customer Satisfaction: AI-powered omnichannel support enhances service quality and experience.
• Cost Savings: Saves millions on warranty processing; ~50%+ of claims can be automated.
• Regulatory Compliance: Ensures timely, accurate reporting to meet safety and recall mandates.
• Actionable Insights: Power BI with AI integration drives smarter decisions and continuous improvement.