Sky Support AI – Airport & Airline Concierge Platform
inden Sky Support AI
AI airport concierge platform improving passenger experience by ~20%.
AI-Powered Passenger Experience Platform for Airports & Airlines
Designed specifically for enterprise aviation environments, Sky Support AI delivers real-time, multilingual passenger support, precise indoor wayfinding, and operational intelligence across mobile apps, kiosks, and web platforms — reducing friction during delays, gate changes, missed connections, and other high-stress travel moments.
Why Sky Support AI
Airports and airlines don’t just manage flights — they manage millions of high-stress passenger interactions every day.
Every breakdown in information flow creates:
• Increased contact center volume
• Longer service desk lines
• Operational inefficiencies
• Reduced passenger satisfaction
Sky Support AI addresses these challenges by delivering intelligent, automated, real-time support at scale.
Key Benefits
• Improve passenger satisfaction without increasing operational headcount
• Reduce contact center and help desk volume
• Increase digital adoption and mobile app engagement
• Deliver multilingual support across global passenger populations
• Gain visibility into passenger demand patterns and operational bottlenecks
• Deploy quickly with enterprise-grade Azure security and compliance
Core Capabilities
• AI-powered multilingual digital concierge
• Real-time indoor airport navigation with turn-by-turn guidance
• Context-aware assistance during disruptions and schedule changes
• Intelligent automation of common passenger inquiries
• Operational dashboards and passenger interaction analytics
• Secure SaaS architecture hosted on Microsoft Azure
Enterprise-Ready Architecture
Sky Support AI is:
• Built natively on Microsoft Azure
• Available through Microsoft Marketplace
• Eligible for Marketplace Private Offers
• Designed to align with enterprise security and compliance standards
• Architected to integrate with existing digital systems without rip-and-replace
Organizations can leverage existing Microsoft agreements to streamline procurement, contracting, and billing.
Deployment Model
Typical engagement path:
-
Launch a scoped pilot or Private Offer
-
Integrate with existing digital systems
-
Deploy within days — not months
-
Scale based on validated operational and passenger experience outcomes
Sky Support AI enables rapid time-to-value with minimal IT lift.
Who It’s For
• Airport digital transformation leaders
• Airline customer experience executives
• Aviation operations teams
• CIOs and IT modernization leaders
• Enterprise travel ecosystem partners
GET IT NOW
Modernize passenger experience and operational efficiency today.
Click Get It Now to explore deployment options, request a Private Offer, or schedule a tailored demonstration.