osTicket

osTicket is a secure, open-source helpdesk and ticketing system designed to manage customer support, IT service desks, and internal issue tracking. Pcloudhosting provides a pre-configured, production-ready osTicket image on Debian 12 for deployment on AZURE Virtual Machines, enabling rapid setup without manual installation or complex configuration.

Features of osTicket Helpdesk:

• Web-based agent and customer support portals.
• Email-based ticket creation, alerts, and notifications.
• Role-based access control and permission management.
• SLA management, ticket prioritization, and escalation rules.
• Custom fields, workflows, and ticket filters.
• Knowledge base for self-service and reduced ticket volume.
• Reporting and dashboard analytics for operational insights.

osTicket Usage Instructions:

$ Access the AZURE Virtual Machine via SSH or browser-based access
$ Open a web browser and navigate to:
  http://<VM_PUBLIC_IP>
$ Complete the osTicket web-based configuration if required
$ Login to the Agent Panel to manage and resolve tickets
$ Use the Client Portal to submit and track support requests
    

Disclaimer: osTicket is open-source software distributed under the GNU General Public License (GPL). This image is a repackaged open-source product provided by Pcloudhosting and includes a pre-configured application stack for deployment on Debian 12 within AZURE Virtual Machines. Additional charges may apply for maintenance and support services. Users are responsible for application management, security, and compliance within their AZURE environment.