Teams Voice Rapid Deploy: 4 Wk Implementation

With the MDS Teams Voice Rapid Deploy offering we can help you securely deploy and manage both your new Teams Voice environments quickly and simply. Because it’s built in Microsoft's Cloud, your environment can seamlessly auto scale to meet the demand of your hybrid workforce. With Microsoft Teams Voice you get secure, reliable, and rich calling and will provide your employees the virtual calling features they need, backed by the security and reliability of the Microsoft Cloud.

What is included? Phase 1: Teams Voice Discovery & Design

• Initial discovery sessions focused on security, current telephony call flow discovery, and user productivity assessment
• Design sessions focused on determining future state Teams telephony strategy based on Microsoft's best practices and MDS expertise and guidance
• Deliverables: Deployment Strategy Documentation

Phase 2: Teams Voice Enablement Configuration and Testing

• Teams Tenant Enablement
• Teams Voice Configuration
• Teams Voice Testing and Validation
• 25 User POV (Proof of Value)
• Teams Voice Admin training
• Deliverables: As-Built configuration Visio diagram

Phase 3: Teams Voice DID Porting

• Completion of the DID number porting
• Remediation and Support activities
• Deliverables: Revised As-Built Documentation

Phase 4: MDS Teams Voice Support – A Managed Service

• Escalation support and User Management of Teams Voice and Conferencing Core Managed Service, reporting, monitoring, remediation, problem and incident management and Teams Voice - Platform remediation
• 24x7 coverage
• Support for JML (Joiners, Movers, Leavers - on/off boarding & Provisioning Net new user DID
• Voicemail Setup
• Escalation to Premier support for break fix