Microsoft Teams: Managed Service

Core’s online managed service solution delivers a comprehensive support capability for Microsoft’s Office 365 services.

There are four service offering available: Office 365 Base
Office 365 Teams
Office 365 SharePoint Dynamics 365

Each service offering is available with first, second and/or third line support as follows:

Core Frontline – a fully outsourced service desk and platform management offering for businesses who do not operate their own internal IT function

Core Back Office – an outsource IT function designed to supplement internal service desk functions with platform subject matter expertise for problem escalation, proactive monitoring and maintenance activities undertaken by Core engineering team

Core Support - an outsourced technical architect function providing access to subject matter expertise for IT strategy, problem escalation, proactive monitoring and maintenance activities undertaken by Core engineering team