TeamsLink Telephony

TeamsLink extends the capabilities of your Microsoft Teams environment, providing external telephone communication, direct from your Teams client.

TeamsLink allows you to augment your calling experience from your Microsoft Teams environment, freeing you from the overheads of a physical phone system while preserving functionality. Delivered and supported by Codestone, this solution has all the controls and features you need to present a quality and consistent service to your customers wherever your staff are located.

• External Calls from Anywhere: Keep your DDI numbers and telephone identity from anywhere.
• Call Handling Out-of-the-Box: including IVR, voicemail, queuing, call forwarding and location based routing.
• Compliant Recording: Available and compliant with MiFID II.
• Seamless Management: Agent & Supervisor dashboards, Wallboards, and PowerBI integration available.
• Keep Your Existing Hardware: Integrates with your existing PBX, maintain your existing devices.
• Cost Transparency: Billing is per user per month, for clarity and ease of budgeting.