OLT | Recover revenue, automate compliance, and protect vulnerable customers

Protecting vulnerable customers, while also keeping revenue flowing and compliance intact, is what regulators, investors, and customers now expect from responsible utilities. OLT is an AI-powered SaaS platform built to do exactly that, restoring vulnerable customers back to regular payment behaviour fairly, compliantly, and without negative impact on revenue.

The financial stakes are high: one non-paying household can offset the revenue of 15–17 paying ones. Yet traditional debt recovery tools often harm the very household’s utilities are obliged to serve. Disconnections damage trust, create regulatory exposure, and fail to resolve hardship. Vulnerable customers slip through the cracks, and providers carry the financial cost.

OLT changes that.

By combining AI, automation, and data science, OLT forecasts financial stress, identifies payment risk, and recommends the right next step for each household. Every customer, especially those most at risk, receives timely, well considered support. Utilities protect income streams while strengthening community trust and brand equity.

OLT doesn’t replace billing or CRM systems — it strengthens them. Deployed as a modular intelligence layer, OLT plugs into existing environments to:

1. Protect vulnerable customers by detecting hardship early and guiding targeted, considerate support where and when it’s most needed.

2. Recover revenue by:
• Increasing the number of customers returning to breakeven.
• Increasing the percentage resuming regular payments.
• Reducing bad-debt expense and operational recovery costs.

3. Automate compliance with audit-ready reporting and governance.

4. Demonstrate fairness to regulators, customers, and investors.

For utilities, the result is lower financial risk, reduced compliance burden, and stronger community trust.

For system integrators, OLT is a plug-and-play module that fits into transformation programs.

For Microsoft sellers, it’s a product wedge opportunity — a high-impact use case for utilities not yet on CRM/ERP but urgently needing a way to recover revenue and strengthen compliance.

Quick to deploy, easy to integrate, and powered by Microsoft Azure, OLT delivers measurable results today and adapts to evolving regulatory and social demands tomorrow.

Benefits:

1. Protect vulnerable customers: Detect hardship early and deliver humane interventions.
2. Recover revenue: Drive more customers back to breakeven, restore regular payment behaviour, and reduce bad-debt expense.
3. Prevent disconnections: Safeguard households and maintain trust.
4. Automate compliance: Simplify governance with audit-ready data.
5. Prove fairness: Demonstrate care to regulators, customers, and investors.
6. SI-ready: Plug-and-play module with minimal IT overhead.
7. Azure-powered: Secure, scalable, enterprise-grade SaaS.