AI For Work

AI for Work is an enterprise-ready AI solution built on Kore.ai's Agent platform. It reimagines the employee experience and productivity with Agentic AI that unifies knowledge, automates workflows, and empowers AI agents to execute actions across systems and channels.

AI for Work uses agentic AI reasoning and multi-agent orchestration to understand, plan, act, and resolve complex employee queries. With 100+ pre-built connectors, domain-specific accelerators, 200+ AI agent templates, a no-code to pro-code builder, intelligent orchestration, and governance, enterprises can reduce operational costs, accelerate task completion, and scale AI adoption with confidence across HR, IT, Sales, Marketing, and more.

Microsoft + Kore.ai's AI for Work Better Together

AI for Work delivers end-to-end agentic workflows that enable employees to search for insights within data across various business systems (e.g., Asana, Notion, Confluence Cloud) and act on them. The better-together experience enables employees to leverage Microsoft Copilot to trigger AI for Work agents directly within their workspace, providing seamless access to all relevant systems in a unified and intuitive experience. Enterprises can:

• Unify enterprise knowledge: Find answers across all work systems and information silos with over 100 pre-built connectors and integration support with custom APIs.

• Automate work at scale: Streamline summarizing meetings, generating email text, updating records, creating JIRA tickets, and much more.

• Accelerate deployment: Reduce development time and costs by using configurable, pre-built AI agent templates available for various enterprise use cases, including Sales, Marketing, Finance, and more.

• Build your AI agents: Empower employees to build AI agents using a no-code builder experience. At the same time, IT admins can leverage low-code or no-code capabilities to build advanced AI agents.

• Transform talent acquisition and HR engagement: HR & Talent Acquisition: Teams can instantly connect with qualified candidates using AI to automate screening calls and tasks such as generating job descriptions, securing approvals, and summarizing feedback. HR teams can also automate onboarding, time-off requests, updating timecards, benefits enrolment, and training recommendations. Case study: With AI for Work, enterprises cut HR service costs by 60%, resolved 94% of queries without human help, and reduced ticket volumes by 83%.

• Reimagine IT support and service delivery: IT support teams can perform front-end triage of helpdesk requests, such as resetting passwords, provisioning licenses, patching applications, and auto-creating tickets as needed, with the help of AI for Work. Case study: Enterprises saved 4.6 million minutes in IT support over two years, achieving 70% automated resolution and a 25% reduction in support call volume.

• Empower teams across every function: Engineering can look up Jira tickets linked to code changes, review GitHub commits, and suggest fixes instantly, thereby improving quality and resolution speed. Wealth Management can review client pipelines, analyse market trends, and follow up with clients in minutes, driving efficiency and revenue growth. Case study: 98% of advisors at a top U.S. wealth firm use AI for Work to get accurate RAG-powered answers from 100k+ internal documents and automate meeting debriefs, driving $26M in annual savings.

In addition, the AI for Work solution includes robust monitoring and access controls, enabling enterprises to design, deploy, and manage a secure portfolio of AI agents.

1. Manage access and permissions, create separate workspaces across teams, see detailed analytics and audit logs to enable observability at all levels.

2. Use built-in guardrails or define custom ones to mask sensitive data and ensure secure usage at scale.

3. Leverage Kore.ai's agent platform to build complex agents and workflows with our no, low-code, or pro-code tools. Accelerate rapid AI experimentation with custom RAG pipelines and built-in Model Hub, Prompt Studio, and Evaluation Studio.