DBA as a Service_EN

DBA as a Service is a fully managed service designed for Microsoft Azure environments. This offering ensures the availability, performance, security, and reliability of your SQL Server databases deployed on Azure SQL Managed Instance, Azure SQL Database, and SQL Server on Azure Virtual Machines. Provided by Aleson ITC, a specialist in the Microsoft Data Platform and Azure cloud solutions, this managed service gives you a dedicated team of senior DBAs without increasing your internal headcount.

Azure-Focused Monitoring & Observability

• Deployment and configuration of our monitoring platform Coyote Monitor with Telegraf for Azure-based SQL Server workloads.
• Collection of SQL Server internals, Azure performance metrics and system counters (CPU, memory, disk I/O, network, DTU/ vCore consumption, waits, tempdb usage, storage growth, configuration changes, backups, jobs, etc.).
• Dashboards integrated with Azure environments to provide real-time and historical visibility of database and infrastructure health.

Weekly & Monthly Managed Reviews

• Weekly review: analysis of Azure SQL metrics, incident review, errors, failed jobs, backup validation, restore chain verification, and storage/memory monitoring across Azure resources.
• Monthly review: performance analysis, slow query detection, index optimisation, compression recommendations, Azure storage latency trends, resource consumption (CPU, memory, disk, IO), and assessment of Azure/SQL patching and update requirements.

24x7 Managed Service Support & Incident Management

• 24x7 support for Azure SQL workloads based on a severity matrix (P1–P4) with defined response and resolution times.
• Incident management following a structured process: impact assessment, workaround, root-cause analysis and remediation.
• Continuous communication with stakeholders during the entire incident lifecycle.

Continuous Improvement & Azure Evolutionary Support

• Time-bank model for performance tuning, optimisation, and SQL refactoring.
• Support for Azure migrations, new deployments, architectural improvements and modernisation projects in Azure.
• Planned patching and configuration updates aligned with Microsoft and Azure best practices.

Service Levels

• Basic: core monitoring, alerting and Azure metrics visibility.
• Standard: monitoring, alerting, 24x7 support, weekly and monthly managed reviews.

Key Benefits

• Proactive monitoring and incident prevention across Azure SQL workloads.
• Full transparency of your Azure data platform through dashboards and automated reporting.
• Specialised and certified SQL Server & Azure Data Platform engineering team.
• Clear SLAs designed to support business continuity, reliability and scalability in Azure.