Many organizations that develop software use Azure DevOps to support this process. For registering and handling incidents and change requests, a different system is usually used, such as TOPdesk.

This leads to inefficiencies when tickets that require software modifications must be manually forwarded to the development department. This double work not only takes time but also increases the risk of errors. Additionally, necessary feedback to the user is often missing.

Thanks to the TOPdesk – Azure DevOps integration, organizations can eliminate these inefficiencies and achieve significant efficiency gains.

How the integration works

The integration between Azure DevOps and TOPdesk works in both directions.

TOPdesk notifications can be easily forwarded to Azure DevOps, where a work item is automatically created for the development team.

Conversely, tickets can be created in TOPdesk from Azure DevOps. With every change, automatic feedback is provided to the other system. This applies to both incidents and change requests. All information can be transferred, including attachments such as screenshots.

Benefits of TOPdesk integration

The integration between TOPdesk and Azure DevOps offers organizations significant benefits:

• Efficiency gains - Prevent double entry of incidents and change requests and reduce the chance of errors
• Optimal collaboration - The support and development departments always have the same up-to-date information
• Better service - Incidents are resolved faster, and customers can be better informed about their ticket

The TOPdesk – Azure DevOps integration was developed by Delta-N based on the SaaS versions of both software products.