Fast implementation of Microsoft Dynamics 365 Customer Engagement (CE) modules with minimal configuration and optional data migration
What is Foundation for Customer Engagement?
- Foundation for Customer Engagement provides a rapid time to value in the delivery of a platform for a Microsoft Dynamics 365 Customer Engagement (CE) module(s)
- Customer-needs can be aligned to one or more modules and customers can choose to implement additional modules by purchasing more time
- Support for Data Migration is provided to enable the customer to use standard import tools
- Timeboxed configuration periods are included for making small configuration changes
- Access to an Architect and Senior Consultant throughout the project
- Training users for testing and train-the-trainer support are included
- Support after go-live including allotted time for additional changes
- Approximate cost £50k for one module (based on time and material), including requirement analysis, module configuration, testing and deployment and early life support and operation with support for data migration and training. We will work with the client during inception to refine exact costs based on the fit/gap of the OOTB solution to the desired requirements.
How does it work?
Requirements are aligned to one of the core out-of-the box modules of the platform. Time can then be allocated to capabilities within one or more areas.
Areas include:
- Sales
- Customer Service (Case Management)
- Field Service
- Marketing
- In each area there are mandatory and optional choices – these can be tailored within the timebox
- A short pre-sales workshop will be held with the customer to establish the requirement fit with the out-of-the-box solution
- The Dynamics 365 modules all have a core element (mandatory) which form the basis of the solution – the optional items form a catalogue to discuss as part of the workshop to gather the requirements
Benefits to your business
Super Quick and Flexible
Take advantage of new up-to-date customer engagement apps in super quick time and with the flexibility to add more functionality after go-live.
Supported for the Future
The solution will be supportable with future Microsoft upgrades and new functionality.
Save Time and Money
Due to the templated nature of the approach, customers can standardise internal procedures around a common Microsoft Dynamics 365 process, thus saving significant time and money.
On-going Training and Certifications
Microsoft provided training materials kept up to date with certificates and qualifications to match the solution.
Build for Now and the Future
It provides a platform for enabling ongoing digital services to customers, and our Life Time Services team provides continued support through testing, training & post go live support.
Quickly Add New Functionality
Ability to expand the solution with additional modules with minimal enhancements
Get in touch with us today to learn more about this out-of-the-box solution