Fusion5 Dynamics 365 Service Copilot Rollout and Adoption

Slow customer service processes, administration time, and unnecessary effort undermine both your customers' experience and that of your customer service employees.

Are you using Dynamics 365 Customer Service Enterprise but not yet using Microsoft Copilot? Did you know that your licensing already includes powerful Copilot and AI capabilities, even before buying separate Copilot licenses?

We can help.

Maximise Your Existing Dynamics 365 Customer Service Licensing using in-built Copilot tools

Your Dynamics 365 users already have powerful Copilot for Service functionality included in their Dynamics 365 Customer Service Enterprise licenses, but making the most of this is critical.

Fusion5 works with organisations to configure, deploy, and train in use of Copilot functionality already extant in your Dynamics 365 Customer Service system.

This engagement provides a quick start to:

1. Successfully deploy Copilot in Dynamics 365
2. Get users trained successfully
3. Help ensure successful ongoing adoption.

Dynamics 365 Customer Service' included Copilot functionality can help your users:

• Get up to speed quickly with prior conversations

• Find and assemble answers for users questions in seconds instead of minutes, based on your knowledge base

• Translate answers and conversations into different languages to help all your customers

• Draft high-quality emails

• Find and summarise customer-related information in Dynamics 365, Outlook and SharePoint