Eclipse Analytics

Eclipse is an easy-to-use cloud-based analytics solution that provides the reports that are most important to your PSAP to drive operational efficiency and state required reporting, on-demand. When deployed at a state-level, it provides a single source of truth that can be scaled quickly. 

Eclipse allows for customized reporting capabilities through RapidDeploy’s patented Emergency Data Gateway (EDG) device, which connects directly to your 9-1-1 Communications Center’s call handling systems and captures traditional ANI/ALI data along with supplemental mobile caller location data. This allows you to report and track call volumes, answer times, and call routing accuracy for mobile callers.

• Tap into on-demand insights. Build reports on the fly by using plain language through an easy-to-use search function. Type a question and see the data pulled into intuitive visualizations in real-time. 
• Leverage multi-dimensional data analysis. Customize analyses and visualizations against multiple parameters to uncover hidden insights.

• Plan for better outcomes. Leverage business intelligence and AI technology for improved planning by better predicting potential challenges related to operational efficiency and staffing.
• Present your data in compelling ways. Charts and graphs help you present your data in compelling ways, with formatting, graphs, and tables to better understand your data.