Tikit | Modern IT Service Desk for Microsoft Teams
de Cireson LLC
Empower employees to get help faster with AI-powered helpdesk ticketing in familiar Microsoft Teams
Tikit | AI-Powered IT Service Desk for Microsoft Teams
Simplify IT support wherever Teams goes.
Tikit brings IT Service Manager (ITSM), automation, and self-service directly into Microsoft Teams, letting employees and IT teams manage requests without switching tools—boosting adoption and improving the user experience.
Work anywhere, your way
- Tickets in Teams (desktop, web, mobile)
- Email-based ticket creation and management via Outlook
- Full web portal for agents and advanced workflows
Aligned with ITIL best practices
Tikit follows the ITIL framework for industry-standard workflows, approvals, and process automation—helping your organization maintain efficiency and compliance.
Multi-department collaboration
- Any team can act as agents or users
- Route tickets across departments and groups
- Empower teams to resolve requests faster together
Powerful Microsoft 365 integrations
Connect with Power Automate, Power BI, Azure AD, Intune, Excel, and Azure Monitor to automate processes, gain insights, and streamline service delivery.
Key benefits:
- Convert chats and emails into actionable tickets in seconds
- Deflect repetitive questions with an AI-powered knowledge base
- Automate workflows, tasks, and ticket lifecycles
- Capture accurate info upfront with templates and custom forms
- Track, report, and optimize across Microsoft 365
“Tikit is absolutely amazing. I have been in the industry for quite some time now and this is the easiest ticketing system to navigate and integrate with Microsoft Products.”
— Isaac Guijosa, Suvida Healthcare
Start your free trial today
Click Get It Now to see how easy modern IT service can be inside Microsoft Teams.
Capacitats de l’aplicació
- Pot enviar dades per Internet.
- Aquesta aplicació pot accedir a informació personal del missatge actiu, com ara números de telèfon, adreces postals o direccions URL. No es poden llegir ni modificar altres elements de la bústia de correu. Reviseu la declaració de privadesa del desenvolupador per obtenir més informació personal sobre com s'administra i processa la informació personal.
