Teams Telephony

Computer Integrated Services (CIS) implementation of Microsoft Teams Telephony will quickly let you make and receive traditional phone calls on any device - PCs, smart phones, tablets, and Teams-enabled desk phones. CIS engineers will: • Hold a kickoff/project planning meeting to gather information for Auto Attendant, Call Groups, extensions, and user list. • Acquire and assign required licenses for users • Create resource accounts • Acquire and assign required licenses for resource accounts • Create user groups for call queues (such as “Customer Service”, “Technical Support”, etc.) • Create call queues. • Define working hours • Obtain from client (if available) greeting message audio file, after hours audio file and holiday audio file. • Procure numbers from Microsoft and assign to users. Assist in porting over the main company phone number. • Coordinate with client actions for “cut-over” date.
• On the “cut over” date, test auto-attendant and make sure all users can receive and make calls. • Assist troubleshooting issues as they arise. • Provide training sessions for all users