ITSMaaS

Our Managed Microsoft 365 Operations Platform is a complete digital workplace solution built on SharePoint Online and Power Apps. Designed to streamline operations and reduce manual processes, this offering equips organizations with a fully configured SharePoint environment integrated with four custom Power Apps, including IT Service Management (ITSM), Forms Management, QR Code Asset Tracking, and a dedicated operational workflow app.

The solution is ideal for hygiene services, field service teams, and operational departments that need centralized processes, real-time data, and automated workflows. By consolidating all forms, requests, tickets, and asset data into one unified platform, organizations gain improved visibility, faster response times, and a more controlled operational environment.

Key Components

1. ITSM App – A full incident and service request management system that enables ticket creation, assignment, escalation, and resolution tracking with automated notifications.

2. Forms Management App – A digital system for submitting, tracking, approving, and archiving business forms, eliminating paper-based processes and ensuring secure SharePoint storage.

3. QR Code Management App – A scanning and tracking tool that links QR codes to assets, equipment, or digital forms, enhancing accuracy in field operations and inspections.

4. Operational Workflow App – A customizable Power App supporting day-to-day business processes, integrated with SharePoint lists and automated using Power Automate.

Managed Service Delivery

This is delivered as a fully managed Microsoft 365 service including onboarding, configuration, customization, workflow automation, support, maintenance, and continuous improvements. Our team ensures that the platform remains optimized, secure, and aligned with your evolving business processes.

Business Value

• Centralized digital workspace

• Reduced manual processes and paperwork

• Faster IT support and operational response

• Improved compliance and record-keeping

• Real-time insight through SharePoint + Power BI dashboards

• Scalable and customizable to your organization’s needs

This offering enables organizations to modernize operations, improve service delivery, and unlock the full potential of Microsoft 365 through an integrated, automated workplace ecosystem.