Microsoft 365 Security Support Service Briefing

This service offers a four-tiered Service Level Agreement ranging from a P1 (within 1-hour) response for urgent issues, to a P4 (24-hour) response for non-critical matters. The support desk team are experienced and qualified Microsoft security engineers.

As part of this service clients receive access to our Microsoft security technical support desk for security related issues with the below products:

-Defender for Endpoint -Defender Vulnerability Management -Defender for Office 365 + Exchange Online Protection -Defender for Identity -Defender for Cloud Apps -Entra ID governance and management -Entra ID Conditional Access -Entra ID Protection -Entra ID authentication methods and reset -Entra ID apps and workload identities -Entra ID external identities -Purview -Intune -Windows Hello for Business -Windows -Teams -SharePoint Online