Factor Quick Start for Dynamics 365 Customer Service

Deploy a complete Dynamics 365 Customer Service solution in just 5 weeks with our Australian team of Microsoft specialists. Factor Tech's Fast Start methodology delivers a modern service desk that maximises out-of-the-box Dynamics 365 functionality while integrating our FormFactor portal for streamlined ticket submission.

This solution enables your organisation to:

Implement AI-powered Copilot features for agent productivity Create an intuitive ticket submission experience for users Integrate with Teams and Outlook for seamless communication Leverage knowledge base capabilities with AI-assisted article creation Store ticket attachments securely in SharePoint Configure the system for easy expansion to additional teams

Our 100% Australian-owned business provides security-cleared consultants who understand local business and compliance requirements. All implementation and support is delivered during Australian business hours by our local team. The Fast Start implementation follows a structured 5-week methodology:

Week 1: Project initiation, environment setup, and requirements discovery Week 2: Core build and configuration Week 3: FormFactor integration and testing Week 4: User acceptance testing and refinement Week 5: Final adjustments, production deployment, and go-live support

Key benefits:

Rapid time-to-value with operational solution in 5 weeks Enhanced user experience through FormFactor ticket submission portal Reduced agent workload with AI-powered case summaries and suggestions Improved customer communication through Teams and email integration Future-proof solution through focus on standard functionality Lower total cost of ownership with minimal customisation Australian business hours support from security-cleared consultants