UK-Crayon-Support
Crayon UK
Crayon’s Global Support Services (GSS) is a multi-tiered, partner-centric support framework designed to deliver scalable, high-quality technical support across the Microsoft technology stack.
Crayon’s Global Support Services (GSS) is a multi-tiered, partner-centric support framework designed to deliver scalable, high-quality technical support across the Microsoft technology stack.
Crayon Microsoft Intelligent and Premium Support Services
Crayon’s Microsoft Intelligent and Premium Support Services are designed to empower organizations with expert-led, scalable, and proactive support across Microsoft 365 and Azure environments. Whether you're a mid-sized business or a large enterprise, our services ensure operational continuity, faster issue resolution, and strategic cloud optimization.
Value Proposition
Crayon delivers globally managed, locally supported Microsoft cloud services that go beyond break/fix. Our support model is built to:
- Reduce downtime
- Accelerate adoption
- Maximize ROI from Microsoft investments
With access to certified experts, proactive monitoring, and direct escalation to Microsoft, customers gain peace of mind and a trusted partner in their digital journey.
Target Audience
- Mid-to-large enterprises using Microsoft 365 and Azure
- IT departments seeking 24/7 support and strategic guidance
- Partners and resellers requiring enhanced support
Deliverables
- 8x5 or 24/7 break/fix support for Microsoft 365 and Azure
- Onboarding and activation assistance
- Licensing and billing guidance
- Unlimited support requests (Premium tier)
- Severity-based response SLAs (A/B/C)
- Direct escalation to Microsoft Premier Support
- Monthly service reviews and tailored reporting
- Access to a Customer Success Manager (CSM) or Service Delivery Manager (SDM)
- Strategic roadmap alignment and optimization recommendations
- Global call desk for triage and ticket deflection