XTOPIA AI

XTOPIA Agentic AI is a subscription SaaS platform (enterprise tier) that allows organisations to create, deploy and manage agentic conversational AI such as multi-step, autonomous agents that combine Retrieval-Augmented Generation (RAG), tool calls, business logic and human handover in a single control plane.

Core Capabilities (Service-by-Service):

• Content ingestion & indexing: automated crawlers, connectors and file upload pipeline to ingest websites, files, PDFs, and structured sources; automated parsing + metadata enrichment; vectorisation for retrieval.
  
  
• RAG + prompt orchestration: configurable retrieval strategies, prompt templates, and role-based response policies to ensure accuracy and reduce hallucination.
  
  
• Multi-agent workflows: Pre-built workflow with multiple specialised agents (e.g., InfoAgent, FormAgent, RoutingAgent) that coordinate through event messages and tool calls to execute tasks end-to-end.
  
  
• Connectors: prebuilt connectors for Whatsapp, Facebook Messenger and Instagram for conversation management as well as tool such as CRM lookup, ticket creation, appointment booking, and custom API integrations so agents can act on behalf of users.
  
  
• Access Management: role-based access, audit logs, data retention controls, moderation & content-safety filters, token budgets, and billing dashboards.
  
  
• Data & Analytics: conversation analytics, query drift detection, performance KPIs and automated suggestions for content refresh.