VoiceAnalytics: AI driven speech&emotion analytics

The VoiceAnalytics processes the conversations between agents and customers. By processing 100% of customer interactions, we automatically provide objective, consistent and valuable insights, and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity, and compliance. Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view.