Wipro - Advanced Multilingual Azure AI Chatbot
بواسطة Wipro Ltd
Multilingual intelligent conversational assistant powered by Azure cognitive services.
It is easily deployable, scalable and integrable with your backend components. It comes with several ready to use conversation flows and AI models used most frequently across industry for IT, HR and Finance service helpdesks. Any additional requirements can be easily customized. The solution has capability to transfers call to live agents giving end user a seamless experience about service. The solution can reduce operational cost to a great extent and help to increase CSAT.
Key features:
- Automation of L1 and L2 support for service requests
- Automation of business transactions / processes
- Supports multiple languages
- Call transfer to live agents
- Can be configured for multiple channels
- Voice enabled
- Supports SharePoint search
- Proactive messaging support
- Includes digital assistant