M42 Assist

M42 Assist: Your All-in-One Service Hub in Microsoft Teams

Elevate your organization's support experience with M42 Assist. Designed to bridge the gap between employees and IT service management, this app brings the power of the Matrix42 platform directly into your daily workflow. No more switching tabs or searching for portals - everything you need to resolve issues is now available within a single chat interface.

Expert Assistance at Your Fingertips

M42 Assist is more than just a bot; it is a comprehensive support companion. Whether you need an immediate answer from your company's knowledge base, want to track a pending request, or need to speak with a human expert, M42 Assist ensures you stay productive and informed.

Key Features & Functionality:

• Effortless Ticket Creation: Quickly submit new IT service requests using intuitive forms directly within Teams.
• Real-Time Ticket Tracking: Stay updated on your existing tickets. Check status, view history, and receive notifications on updates assigned to your account.
• Domain-Specific Knowledge Access: Ask questions in natural language and receive instant answers based on your organization's secure, internal domain knowledge.
• Live Chat with Agents: For complex issues that require a personal touch, seamlessly connect with live support agents for real-time troubleshooting.

Target Audience:

M42 Assist is built for employees and teams in organizations already utilizing the Matrix42 Service Management environment. It is the perfect tool for users who value fast self-service and direct communication with their IT department.

Important Prerequisites & Account Dependency:

To use M42 Assist, your organization must have an active and configured Matrix42 environment.

• Account Required: You must have a valid Matrix42 user account provided by your organization. The app will not function without a successful link to a verified Matrix42 instance.
• Permissions: Available features (such as specific ticket forms or Live Chat) and knowledge access are dependent on the permissions granted to your account by your Matrix42 administrator.
• Connectivity: A stable internet connection and a pre-configured integration between your Matrix42 backend and Microsoft Teams are required.

Get Started:

Simply log in with your corporate Matrix42 credentials to begin.

• Contact Us: support@matrix42.com

AI Content Moderation & Reporting:

Contributions generated by AI are continuously monitored for quality. If you encounter any inaccurate, misleading, or objectionable AI-generated content, please report it directly to our support team at support@matrix42.com so we can take timely corrective action.