Curta - AI IT help desk

Curta is an AI IT help desk that lives inside Microsoft Teams. Employees ask Curta a question in Teams chat. Most of the time, Curta answers in seconds — grounded in your team's own knowledge base. When Curta can't help, it opens a ticket and routes it to the right agent.

For employees:

• Ask in Teams chat. Get an answer. Or get a ticket opened, automatically routed to the right team.
• No portal logins. No email threads. No new app to learn.

For your IT team:

• Real agent queue inside Teams — status, SLA tracking, assignee, departments.
• AI reply drafting and ticket summarization on demand.
• Sentiment detection — Curta flags frustrated or escalating customers automatically.
• Time tracking with a start/stop timer per ticket.
• Automation rules to auto-route, auto-assign, and auto-prioritize.
• Approval workflows with Adaptive Card Approve/Deny buttons in chat.
• Multi-department deployment — separate routing, SLAs, and knowledge bases for IT, HR, Facilities, and more.
• Custom request forms with structured fields for software install, equipment loan, access requests.
• Asset management (CMDB) — link tickets to laptops, phones, licenses, and equipment (Business).
• Custom AI training on your own runbooks and glossary (Business).
• Power BI–ready analytics and outbound webhooks for Power Automate (Pro+).

Supported Microsoft clients:

• Microsoft Teams on desktop (Windows, macOS), web, and mobile (iOS, Android).
• Microsoft Entra ID for single sign-on.
• Microsoft Outlook for inbound email-to-ticket.

Prerequisites:

• Microsoft 365 Business Standard or above.
• A workspace admin to install the app and grant initial consent.
• A 21-day Pro trial starts automatically when the app is installed — no credit card.

Limitations at launch:

• English only. Additional languages on the roadmap.
• US data residency (East US region). EU residency on the roadmap.
• Stripe-based billing. Microsoft Commercial Marketplace billing not yet supported.

Pricing:

• Free — Curta in Teams, 30 AI deflection events per month, automatic ticketing, one admin agent.
• Starter ($5/agent/month) — agent queue, AI reply drafting, basic reports.
• Pro ($9/agent/month) — all AI features, automation, multi-department, custom forms, approvals, API, and webhooks.
• Business ($15/agent/month) — asset management, Power BI analytics, custom AI training, configurable retention.

Get started: Install Curta from this listing. Visit curta.app for the full feature tour, curta.app/support for help, curta.app/privacy for our privacy policy, and curta.app/terms for the terms of use.

AI usage and reporting: Curta uses AI to deflect questions, draft replies, summarize tickets, classify sentiment, draft knowledge-base articles, and write recurring recaps. AI output can be wrong — please review before acting on anything destructive. To report objectionable AI-generated content, email report@curta.app or visit curta.app/support. We act on reports within one business day.