Transform Microsoft 365 into a Native IT Service Desk & Ticketing System

SteadyPoint Helpdesk is a native SharePoint helpdesk and Microsoft Teams ticketing solution built specifically for enterprise IT teams and SMEs. Streamline service requests, automate ticket routing, and track SLAs directly inside your existing Microsoft 365 environment—with 100% tenant data residency and no per-agent monthly fees.

🛠 Trouble installing?

📘 Click the link for the step-by-step guide:

Installation Guide

✉️ Need help? Contact us at sales@steadypoint.net

Why Choose SteadyPoint Helpdesk?

• 100% Data Security & Compliance:

  All support tickets, audit logs, and file attachments remain securely stored inside your SharePoint Online tenant and Azure security boundary.

• No Per-Agent Fees:

  Flat-rate tenant licensing allows unlimited support technicians and employees without scaling software costs.

• Native Microsoft Teams Integration:

  Allow users to submit, manage, and resolve tickets directly within Microsoft Teams channels.

Key Features & Capabilities

• Multi-Department Workspaces:

  Create dedicated workspaces for IT, HR, Facilities, and Finance while maintaining strict role-based access.

• Flexible Ticket Creation:

  Convert incoming emails, web form submissions, and Teams messages into actionable support tickets.

• No-Code Form

  &

  Workflow Builder:

  Customize request forms with custom fields, conditional logic, and automated routing rules.

• SLA & Escalation Management:

  Define service level agreements by severity, set automated reminders, and trigger notifications prior to deadline breaches.

• Power Automate

  &

  Power BI

  Ready:

  Extend ticket workflows with native Power Automate triggers and analyze resolution metrics using custom Power BI dashboards.

Deploy in Minutes

SteadyPoint Helpdesk runs as a native SharePoint Web Part with zero third-party cloud hosting required. Start your 30-day free trial today to simplify IT service management across Microsoft 365.

For more information, please visit our website:

Click here

We offer a 30-day free trial period. You will then need to purchase a license most suitable for your organization size. View our pricing plans:

Pricing

SPFx : Web Part, Teams App, Teams Tab