ServiceNow Otto (Now Assist)

ServiceNow Otto allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Otto you can:

Find answers to frequently asked questions

Resolve common IT requests and HR tasks

Execute routine ServiceNow actions

Interact with live agents to resolve more complex requests

For customers using Microsoft 365 Copilot and Otto (ServiceNow's AI platform), you can extend the capabilities by leveraging AI to improve user productivity and efficiency with Copilot.

Note: Users must have an active ServiceNow account in order to use Otto capabilities in Teams and Copilot

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